Returns & Cancellations
Privacy Policy
Thanks for shopping at Corstress London.
If you are not entirely satisfied with your purchase, we're here to help.
****Please be aware as an online business our prices change in response to fashion trends, stock and demand from customers. In this case we will not refund the difference****.
Returns
You have 14 calendar days to return an item from the date you received it. To be eligible for a return / Exchange, Please place a new order for the required item and return the unwanted item to us for processing.
your item must be unused and in the same condition that you received it.
Your items must be NOT worn, Altered or washed.
Items must have ALL tags attached and in the original packaging.
Your item needs to have the receipt or proof of purchase.
Enclose the returns form with the item(s) you wish to return in the original box.
Our branded boxes are considered to be a part of the product and must be returned with the item(s). This is also to ensure that item(s) arrives back to us in a suitable and undamaged state. Returns that are damaged or soiled may not be accepted and may be sent back to you and/or a refund refused.
Where provided any packaging such as instructions, authenticity cards, should be included with your return. Item(s) must be returned from the original shipping country with the original returns form. Please note that we may not refund item(s) that are sent without any returns paperwork.
For assistance please email customer care:
However if we feel there is any foul play, therefore an Inappropriate, unethical, or unlawful conduct ****Under no conditions will the item be Refunded or Exchanged due to negligence. A failure to exercise the care of the item will result in NO Refund or Exchange. Negligence involves harm caused by carelessness to the item.**********
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item first.
If your return is approved, we will initiate a refund to your credit card (or original method of payment) Or exchange.
Refunds will be credited to your original method of payment. Original shipping charges will not be refunded. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid. On receipt of return, we shall process the refund as soon as possible.
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Faulty Items
Items are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. When items deemed faulty cannot be repaired or the same item is not available, a full refund will be offered.
As we want to sort out any issues with faulty items straightaway. In an unlikely case a fault within manufacturing, within our own descretion we would reinemburse you the shipping fee providing it follows the refund / Cancellation policy.
However if we feel there is any foul play, therefore an Inappropriate, unethical, or unlawful conduct *****Under no conditions will the item be Refunded or Exchanged due to negligence. A failure to exercise the care of the item will result in NO Refund or Exchange. Negligence involves harm caused by carelessness to the item we at corstress London take this very seriously.**********
Please refer to returns policy conditions above.
Cancelling Your Order after you have already recieved it
You have the right to cancel your order with us but need to notify us of your decision to do so within 14 days from the day after you receive the last item in your order. To exercise the right to cancel, please inform us by email to: info@corstresslondon.com.
On receipt of your notice of order cancellation, customer care team will contact you with return instructions. Please complete the returns form that you received with your order, and include it with your return so we can process your refund promptly providing you follow the reund & Cancellation policy. Please note that you must cover the cost of the return shipment.
****Any refunds / exchange or cancellation that has past the policy frametime, therefore failing to notify us within the 14 days refund / Exchange will NOT be refunded or exchanged.
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our office. We also recommend that you use a secure, trackable means to return your order to us therefore you retain proof of sending, in case of a dispute.
All items must be returned unused and in their original condition.(Same as the return policy above, please read conditions).
We will refund the full value of your order, within 14 days of receiving your notice of contract cancellation and item.
For assistance please contact us
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
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*****Please note: Shipping and handling charges are not refundable******
Contact us
Email: Info@corstresslondon.com
WHAT THE DATA WILL BE USED FOR?
Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Corstress London. If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:
• All email messages and email newsletters will contain information on how you can unsubscribe; or
• Send an email to our customer services division on our feedback form writing "unsubscribe" in the subject heading; or
• Contact our customer services division - see the "Contact Us" section; or
• Email us at: info@corstresslondon.com
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.
Corstress London is a registered data controller under the Data Protection Act 1998 (the "Act"). We comply with the standards, procedures and requirements laid down in the Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.
WHAT INFORMATION DO WE SHARE WITH OTHERS?
We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Corstress. We may pass your information onto Corstress London Head Offices , which operates in London, UK. In which will treat the information in a manner consistent with this Privacy Policy Statement, such as to accept returns for products purchased through the Website. However, we will not pass your information on to other third parties for marketing purposes unless you have agreed for us to do so.
One of the purposes for which we may disclose your address and zip code details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. We may also disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.
COOKIES
A Cookie is a small data file that is stored by your Web browser on your computer. We use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalize your online experience. If you do not accept Cookies you will be unable to use this website. Refer to the Help content of your browser for more information on selecting or deselecting Cookies.
LINKS TO THIRD PARTIES SITES
In an attempt to provide you with increased value, we may from time to time include third party links on our Website. These linked sites have separate and independent privacy policies. We encourage you to review those policies when you visit those sites. This Privacy Policy Statement only covers our Website and does not cover any other website. We therefore have no responsibility or liability for the content and activities of these linked sites.
PRIVACY OF CHILDREN ON OUR WEBSITE
Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14.
SALE OF ASSETS
In the unlikely event that Corstress or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
Amend /cancel my order after i have purchased it online.
We're really quick at packing your order up which means we can't make any changes once you've placed it. This includes changing the delivery option, delivery address or payment method.
When you place an order with CORSTRESS, the funds are reserved for us - we don't actually take the money until your order has been confirmed and sent to our offices. If you cancel your order, we don't take the money however it may take up to 10 days for your bank or card issuer to make your funds available to you again.
However, If the 'Cancel/View' button is not available, it's too late for you or our Customer Care team to cancel your order. You can return your unwanted item/order to us once you've received it. For more information on how to return your order follow the Returns and cancellation Policy.
No refunds or Exchanges on clearance Item(s). Corstress London
Will clearly state what item(s) is deemed as 'clearance'.
Extended Return / Exchange /Cancellations Information
Returned parcels are on average refunded within 14 days of posting, however in the event of a delay in receiving the parcel this may take up to a maximum of 28 days.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Copyright And Trademark
The contents of CORSTRESS LONDON LTD pages of this website including all designs, pictures, photographs, written text and any other materials are the copyright / registered trademark of CORSTRESS LONDON LTD.( All rights reserved).You may not copy, download, store, modify, distribute, broadcast, show or play in public. Or to reproduce, incorporate into any other work part or all of the material available on this website, Promotional or Advertisement hard copy materials in any form without the prior written and signed permission of CORSTRESS LONDON LTD.
Terms & Conditions
Welcome to the CORSTRESSLONDON.COM terms and conditions, which apply to all items ordered from CORSTRESSLONDON.COM. Please read through them carefully before placing your order. By using this website and/or placing an order at CORSTRESSLONDON.COM you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy regarding personal information provided by you.
Purchase of Products
****Please be aware as an online business our prices change in response to fashion trends, stock and demand from customers. In this case we will not refund the difference****.
We have a Look Book. - A free Mini Look Book that will always accompany the item you have purchased from us as standard procedures.
To purchase the large A5 Look Book it is limited stock and ONLY available on request.
Gift Sets
Our gift set comes as one complete colour package. (If at any time that we are running a promotion/Discount(s). They will have been already calculated and applied to all our items). Our Promotions/Discount(s Generally run for LIMITED PERIODS ONLY. If you like to purchase the item(s) individually feel free to do so or adding on items onto the same transaction. However, there will be no further promotion/discount(s) unless instructed.
Please be aware as an online business our prices change in response to fashion trends, stock and demand from customers. In this case we will not refund the difference
Standard Delivery charges are £10.00
Payment(s) to us
You can only use PAYPAL to pay for your order. We take your security very seriously, therefore your details are safe with us.
We also take fraud very seriously too, so all credit and debit card holders are subject to validation and authorisation by both us and the card issuer.
How do i use paypal to pay for my order
To pay with PayPal, you'll need to set up a PayPal account on the PayPal website. It only takes minutes to open a PayPal account and it's free.
As soon as your PayPal account is set up, If not re-diverted go back onto the CORSTRESS LONDON website and click on your Cart, ensure you are happy to go ahead with purchasing your items, then click on PayPal. Follow the instructions to pay for your item. If PayPal has successfully been added as a payment method, it will appear as a payment option at the checkout.
Why pay with PayPal
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It's safer: shop at thousands of websites without sharing your financial details.
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It's faster: with no need to type in your card details, you can check out in a few clicks.
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It's easier: all you need is an email address and password to pay online.
When will my account be charged by Corstress London order
If your card is authorised, payment will be taken immediately, and you will receive an email confirming that your order has been successful.
If your card is not authorised, payment will not be taken, and we'll email to let you know your bank or card issuer wouldn't authorise the payment.
Please remember that even if a payment isn't authorised, it may look like CORSTRESS has still taken the money as some card issuers may still reserve the money, for a short period of time.
When purchasing a product using the Services you are making a contract with Corstress London
We may change these terms and conditions from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes to the terms that apply to that order.
Before placing an order, if you have any queries relating to these terms and conditions, please refer to the terms and condition policy. customer care page or alternatively contact Corstress London Customer care team.
Shipping info
When placing your order please ensure that the billing and shipping address details are correct, as we are unable to redirect
When your order is shipped, we will send you a confirmatory email.
A signature will be required upon delivery of your order. Please be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost, damaged or missing order that has been signed for in a building, for example an office address that has been provided for delivery.
Delivery times are estimates and start from the date of dispatch. Please note that in some areas of the United Kingdom there is a limited range of delivery services available. We will endeavor to send your order out as quickly as possible but we cannot be responsible for delays, as a result of remote delivery locations or adverse weather conditions or any postal strikes undertaken.
If you have any questions regarding shipping in the United Kingdom, please email customer care team: info@corstresslondon.com
Our standard delivery orders to most areas of the UK should arrive within 5-7 working days,Once we receive cleared funds. Working days are Monday-Friday 9am-5pm. Excluding Saturday, Sunday and Bank holidays. Standard Delivery charges are £10.00
If your order has passed the time-frame provided, please contact Customer Care using the contact link below.
******UK Delivery Only. At present unfortunately We DO NOT offer overseas or International deliveries / Shipping*******
