Frequently asked questions

Q&A

Order Issues

Technical

Stock

Payments

Im Missing an item from my order, What do i do ?...

  • We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.

  • If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you're not missing anything.

  • If an item is missing, please contact our Customer Care team with the order number and the missing item's name and number. We will resolve the issue for you as quickly as we can.

 

 

 

 

 

 

 

 

 

 

 

 

What do i do if i recieve a faulty item in my order?...

 

At corstress we are extremely vigilant and cautious with our items. If for any reason there is a fault with our item, Therefore a manufacture fault. Please contact our Customer Care team and return the item back to us immediately.

 

As soon as you discover a fault, with item:

  • The order number

  • The faulty item's name and number

  • A description of the fault

 

As we want to sort out any issues with faulty items straightaway. In this case within our own descretion, we would reinemburse you the shipping fee providing it follows the refund / Cancellation policy.

 

However if we feel there is any foul play, therefore an Inappropriate, unethical, or unlawful conduct *****Under no conditions will the item be Refunded or Exchanged due to negligence. A failure to exercise the care of the item will result in NO Refund or Exchange.      Negligence involves harm caused by carelessness to the item and we takes this very seriously.**********


We'll get back to you as soon as we can and send you a replacement item as quickly as we can.

 

 

I have an incorrrect order what do i do?...

 

We want to sort out any issues with incorrect items straight away.

Please contact our Customer Care team with your order number and the incorrect item's name and product number. Return the item as soon as possible.

 

As we want to sort out any issues with faulty items straightaway. In this case within our own descretion, we would reinemburse you the shipping fee providing it follows the refund / Cancellation policy.

 

*****Under no conditions will the item be Refunded or Exchanged due to negligence. A failure to exercise the care of the item will result in NO Refund or Exchange.
      Negligence involves harm caused by carelessness to the item and we take this very seriously.**********

 

We'll get back to you as soon as we can and send you a replacement item as quickly as we can.

Can i Amend /cancel my order after i have placed it?

 

We're really quick at packing your order up which means we can't make any changes once you've placed it. This includes changing the delivery option, delivery address or payment method.

 

When you place an order with CORSTRESS, the funds are reserved for us - we don't actually take the money until your order has been confirmed and sent to our offices. If you cancel your order, we don't take the money however it may take up to 10 days for your bank or card issuer to make your funds available to you again.

 

If the 'Cancel/View' button is not available, it's too late for you or our Customer Care team to cancel your order. You can return your unwanted item/order to us once you've received it. For more information on how to return your order click on customer care tab and follow the Returns and cancellation Policy.

 

Can i get a refund if the price has changed since i ordered it?...

 

As an online business our prices change in response to fashion trends, stock and demand from customers. In this case we will not refund the difference.

What if something is not right on my custom invoice?...

 

If you have any issues with your customs invoice that you've received from CORSTRESS, please get in touch with Customer Care who can get this sorted for you. Contact details below

 

 

Can you tell me if you are getting an item back in stock?...

 

It's always worth keeping an eye on our CORSTRESS webstore to see whats new whats sold out and what stock has been replenished.

Where can i find your size guide and care instructions?...

 

We never want to send you something that doesn't fit properly so we have size guides available on most of our product pages.

If the size guide isn't available on the product page please check customer care under 'Our Sizing'.

 

Just click on the 'Size Guide' button on each product page or check out our size guides for measurements, fitting tips,or check out our washcare page for washing tips - everything to make sure it fits perfectly and stays looking great.

 

CARE GUIDE

 

Do
Always read the care label and washing instructions before washing your clothes.
Arrange your laundry into groups with similar wash care instructions and organise into whites, darks and colours.
The care label washing temperature is the highest permitted temperature. But if you are unsure, always wash at a lower temperature rather than higher.
Turn garment inside out before washing.

 

Don't
Avoid using too much detergent.
Do not use fabric detergents which contain bleach.
Do not tumble dry garment unless indicated on the care label.
Do not iron prints, trims, embellishments or appliques.
Do not leave garments with white and contrast coloured panels soaking for prolonged periods.
Garments with metal trims should not be left to soak.

Do you have a catalogue?...

We certainly do have a Look Book. - A Free Mini Look Book that will always accompany the item you have purchsed from us as standard procedures. To purchase the large A5 Look Book it is limited stock and ONLY available on request.

 

customer care

info@corstresslondon.com

Can you give me more information about your

product?...

 

We try to give you as much useful info as we can about all our products, including:

  • A detailed description

  • Lots of pictures

  • How the sizing works

  • How to care for your item


There’s an ‘Customer care and in the drop down box, there is washcare, our sizing and frequently asked questions - Help - Q&A 

 

Also on each product page you can find details on the material and any sizing information There is a button on each Lingerie slip page for Our sizing under button called 'Size Chart'.

Where you can find out the recommendation for measurements for each size.

Why cant certain items be delivered to my shipping address?...

 

At the moment we’re not able to ship to outside of the UK. However we are working relently on this.

If there are any shipping restrictions on an item then this information will be included on the product page. Any exclusions are listed under the ‘Customer care page and your cart.

If you've added an item to your bag that can't be shipped to your address, you won't be able to complete your order at the checkout stage. We’ll notify you at the checkout of any items that can't be shipped to the address you’ve selected.


 

 

Can i use more than one promo code in my order?...

 

 You can only use ONE promo code per order – this includes our free delivery codes.

 

 

How do i know im buying a genuine Corstress London product?...

 

At CORSTRESS, we only stock our genuine and authentic items, made or hand made directly from the cortress or corstress Productions– so you can be sure the item you’ve received is genuine.

However, if you're not entirely happy with your item, you’re welcome to return it to us for a full refund. All you need to do is complete the returns note which was included with your order and send it back to us.

 

You can find out more about our Returns Policy on customer care page under Returns and cncellations

Do you offer a wholesale discount for bulk buying?...

 

As we're an exclusively online retailer we sell directly to the public - we therefore don't offer wholesale at this time.

How can i unsubscribe from your emails / newsletters?...

 

If you no longer wish to subscribe to CORSTRESS newsletters, you can unsubscribe simply by:

  • Clicking on the unsubscribe link in one of our newsletters

    or

     

  •  Logging into your CORSTRESS account, clicking edit under the 'details' section and unticking the communication boxes.
     

Please note, once you unsubscribe, it can take up to 7 days for the change to take effect.

If you change your mind later and want to subscribe to our newsletters again, please get in touch with our Customer Care Team here.

 

How can i pay for my order?...

 

You can only use PAYPAL to pay for your order. We take your security very seriously, therefore your details are safe with us.


We also take fraud very seriously too, so all credit and debit card holders are subject to validation and authorisation by both us and the card issuer.
 

 

 

Do you offer discounts for students?...

 

We DONOT offer a student discount.

When will my account be charged by Corstress London order?...

 

If your card is authorised, payment will be taken immediately, and you will receive an email confirming that your order has been successful.

If your card is not authorised, payment will not be taken, and we'll email to let you know your bank or card issuer wouldn't authorise the payment.

Please remember that even if a payment isn't authorised, it may look like CORSTRESS has still taken the money as some card issuers may still reserve the money, for a short period of time.

 

How do i use paypal to pay for my order?...

 

To pay with PayPal, you'll need to set up a PayPal account on the PayPal website. It only takes minutes to open a PayPal account and it's free.

As soon as your PayPal account is set up, If not re-diverted go back onto the CORSTRESS LONDON website and click on your Cart, ensure you are happy to go ahead with purchasing your items, then click on PayPal. Follow the instructions to pay for your item. If PayPal has successfully been added as a payment method, it will appear as a payment option at the checkout.

 

Why pay with PayPal?

  • It's safer: shop at thousands of websites without sharing your financial details.

  • It's faster: with no need to type in your card details, you can check out in a few clicks.

  • It's easier: all you need is an email address and password to pay online.

 

Contact us

Can i mix the colours for the gift sets ?

 

No unfortunatly our gift set comes as one complete colour package. There is no mixing n matching. We recomend you purchase as a gift set as it works out cheaper as you get a 5% Discount which is already calculated and applied. (The 5% applies to the gift sets ONLY).

However if you like to purchase the items indiviually you can do so. There is no further Discount.

 

 

 

 

Keep away from fire

Free Gift wrap Service

100% polyester

washable

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Company Registration No. 10060884